You are here
The Deanship Holds a Workshop about Incident System and Policy within ISO/IEC 20000-1 Project
Deanship of IT and Distance Learning held a workshop about incident system and policy on Wednesday 9, 6/1438H in the university’s main theater at the University City. It was dedicated to the deanship members.
Dr. Abdullah Albahdal Dean of IT and Distance Learning was the main speaker in the workshop. He discussed many topics focused on service management concept, ISO/IEC 20000-1, the deanship’s services manager application, incident management and the usage of the program Manage Engine Service Desk Plus. The meeting witnessed discussions with the audience explaining the problems they face in order to deliver the deanship’s services, besides the need of new mechanism to overcome such problems. Dr. Albahdal offered a clarification regarding the newly adopted mechanism, which it shall fix the mentioned problems. It is worth mentioning, that female members have attended the workshop through the telecommunication channels provided by the deanship.